General Advice Warning
The information provided on this website is of a general nature only and has been prepared without taking into account your objectives, financial situation or needs. Before acting on the general information provided on this website, please consider the appropriateness of the information provided by having regard to your own objectives, financial situation and needs.
Before you make any decision about whether to acquire any insurance product you should review our disclosure documents, including our Financial Services Guide (FSG) and the Product Disclosure Statement (PDS) relevant to that insurance product.
Internal Dispute Resolution
Barrack Broking subscribe to the Insurance Brokers Code of Practice and are a member of the Australian Financial Complaints Authority (AFCA). We are committed to the fair, transparent and timely resolution of disputes. If you are unhappy with any of our services please lodge your complaint in writing or contact our Complaints Manager.
We will acknowledge your complaint in writing and genuinely attempt to resolve your complaint fairly and efficiently within 14 days. If you are not satisfied with the outcome of that process you can request that your complaint is referred to our Internal Dispute Resolution Process. Once referred, we will attempt to resolve your matter within 45 days from acceptance of the complaint or dispute.
Specific contact details are as follows:
The Complaints Manager
Barrack Broking Pty Ltd
PO Box 22
PADDINGTON NSW 2021
External Dispute Resolution
If your complaint cannot be resolved to your satisfaction within 45 business days, you have the right to refer the matter to the Australian Financial Complaints Authority (AFCA) for further consideration and/or review. AFCA is an Australian Securities and Investments Commission (ASIC) approved external dispute resolution service accessible to clients free of charge.
AFCA Contact Details are as follows: