Bushfires have an immediate and ongoing devastating impact on many communities, be they directly hit by fire or indirectly affected. Insurance has its role to play and we’ve seen a number of insurers setting up emergency response procedures.
We anticipate that for the large majority of policyholders, their claims will handled through these processes and managed as efficiently and compassionately as possible.
Many policyholders, in particular business owners, may be experiencing a claims process for the first time. In preparation, here are six simple steps to help you with the process.
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At Barrack Broking, we find that disputes around insurance claims often occur where:
- Policy terms and conditions don’t align with the expectations of policyholders, or
- There is insufficient information available for assessors and insurers to determine an acceptable settlement offer.
To avoid disputes we suggest that:
Where your expectations are not met, raise this with your broker or insurer. If you find their response unsatisfactory, contact the AFCA Bushfire Support Line: 1800 337 444 (www.afca.org.au).
You collate as much information as possible. Do your best to have as much information as possible to hand on the damaged or lost property. Draw up an inventory and locate any images of the damaged or lost property.
Barrack Broking is here to assist
If you are feeling lost in the process of making a claim, contact us for a confidential discussion, call: 02 9191 7320 or email: [email protected]
