The true value of a strategic insurance program is most apparent in the unfortunate event of a claim.
Where claims are handled well, you’ll be satisfied that your insurance policy has responded in the manner you expect – with a satisfactory settlement offer finalised in a timely manner.
To achieve this outcome it is important that some simple protocols are in place in readiness of circumstances giving rise to a claim. As we work with you, we will discuss and agree on the appropriate protocols. For example, we have robust reporting protocols for notifying Barrack Broking and other stakeholders on incidents and incident triggers.
For many organisations claims don’t always run smoothly.
This can happen for a number of reasons:
Barrack Broking offers the insurance skill and expertise to assist with claims of a more complex nature to achieve an acceptable outcome, particularly where matters are initially disputed.
We do this by:
After finalising the claim, we conduct a debrief with you to consider the lessons learned from the experience and the opportunity to mitigate risks to avoid similar future claims.
Our Claims Consulting service is not only available to those organisations for whom we have placed insurance but also those who may be facing a matter that is being disputed or which seems difficult to resolve. In this instance, we conduct a preliminary review of the circumstances, and advise on a proposed approach and advocacy fee.